Refund and Returns Policy | Cascade Snow Bike

Guided Snow Bike Ride Refunds / Re-Schedules:
Please see our standard refund schedule for guided rides at our Terms and Conditions page. As our guided are subject to being affected on numerous levels by conditions for either safety or enjoyment, we allow a ride to be re-scheduled once after your initial booking, when you decide to re-schedule is up to you.

If you decide to cancel after your re-scheduled reservation, or simply choose to not re-schedule you will be charged 10% of your reservation fee.

If our season ends, and you don’t re-schedule, your reservation does not carry over to the next year, and you will be charged 25% of your total reservation fee.

When CSB has to cancel a ride and is not able to offer a re-schedule, you will be returned your reservation fee 100%.

Snow Bike Parts and Accessories:
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase of parts and accessories, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Special Order items or Snow Bike Kits are to name a few.

Additional non-returnable items:

Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Items that you change your mind about, 25% restocking fee
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days, but may take longer to arrive in your bank account.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us via our Contact page.

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us to get the process started.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, contact us for shipping instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.