Cancellation Fees & Refunds
We highly recommend trip insurance, as there are many variables in which you may encounter that would necessitate you cancelling your reservation.
Cascade Snow Bike reserves the right to cancel any reservation at any time (typically due to unsafe backcountry travel conditions, or unsafe riding or behavior demonstrated by a Client). In the event of a cancellation due to unsafe backcountry conditions, the customer will be offered the opportunity to either reschedule or receive a 90% refund. If a Cascade Snow Bike guide cancels a tour after warning a client of reckless riding, endangering others, or potentially damaging our equipment, the client will not receive a refund, regardless of time spent on a snow bike.
Each rental reservation agrees to a 10%-50% non-refundable deposit fee in the event of a client cancellation, per the following cancellation and refund schedule.
- Cancellation by the client at any time from booking reservation to 8 days prior to start of reservation – 90% refund.
- Cancellation by the client from 7 days to 4 days prior to start of rental reservation date – 75% refund.
- Cancellation by the client within 72 hours prior to start of rental reservation date – 50% refund.
- Cancellation by client day of, or Client no-show, will forfeit client of any refund, and CSB will keep the full amount of reservation.
- Cancellation by Cascade Snow Bike during client skill assessment, will be based upon a pro-rated hourly scale, with a base rate of $150.
Insurance:
CSB does not provide insurance for equipment, or first / third party liability. YOU are responsible for the safety of yourself, others around you, other peoples equipment, and our equipment. There is no guarantee of safety for the day, please ride responsibly.
Check with your own insurance provider to see if they provide these types of coverage for your participation in this type of activity.
If you are not comfortable with this policy, please do not continue with your reservation.
- In the event a client has an accident, such as crashing into a tree, hitting another rider, another rider hitting them, the client will be required to use their own personal liability insurance. If a client is involved in an accident with a third party, and is found liable, the client is responsible for damages incurred to the third party’s person/equipment. Ride Safe!
- Please inform us of any pre-existing medical injuries or conditions.
Equipment Loss, and Damage Deposit:
We require a $1500 damage deposit for every snow bike rental that goes out, which covers damage incurred by the client. You are given time prior to your ride to inspect the machine to note any prior issues / damage.
Prior to orientation, Cascade Snow Bike will charge each client credit/debit card $1500 for a damage deposit credit authorization. Upon snow bike return and satisfactory damage assessment, the clients $1500 damage deposit will be refunded. Should any equipment sustain damage, or is lost while in possession of renter, Cascade Snow Bike will deduct repair/replacement cost, labor, and any lost business from damage deposit. If any balance remains from the damage deposit it will be returned. If repair cost exceeds the $1500 damage deposit, the Client is responsible for complete cost of repair if such an event happens.
Check our FAQ page for a list on estimated costs to replace commonly broken parts if you are involved in an accident.
Required Documents for Renting:
Cascade Snow Bike & the State of Oregon requires all renters to have the following documents:
- Valid drivers license or Passport & your country’s drivers license
We will take a photocopy of your proof of identification for our records.
Guided Snow Bike Ride Arrival, Return, and Recovery
- Pickup/tour start time is at agreed upon time made between Client and Cascade Snow Bike at designated staging area.
- All rentals are to be returned to designated staging area accompanied by a guide, at the agreed upon time determined during orientation.
- For late over-due equipment/rider past pre-determined drop off time, Cascade Snow Bike will charge the client $150/hour for search efforts, etc. which will be deducted from the damage deposit.